Watching live internet video requires good equipment and a good internet connection. The time to test your equipment and connection is not 10 minutes before your performer is scheduled to sing. For best success, try the first set of tips listed here a day or two before the webcast.
PRE-TEST: Click here to try watching a live stream on YouTube. Scroll down to a stream that is LIVE NOW and try watching for a few minutes.
Live on YouTube Doesn't Work
1. If you are using Wi-Fi or Cell Phone service, relocate your device for better signal strength.
2. Once you have a full strength signal, check the speed of your internet connection (bandwidth) using www.speedtest.org or fast.com. If your download speed is 500K - 1 Meg you should be able to receive audio, but video may be jerky. If your speed is 1 - 2 Megs you should be able to receive audio and a lower resolution video. If your speed is more than 2 Megs you should be able to get high definition video and audio.
3. If you are unable to achieve acceptable download speeds, discontinue all other programs you are running on your device and test again. If that doesn't work, consider using a better tablet, laptop or desktop. Consider using a better connection, like a wired connection. Consider whether other users in your household might be competing with you for bandwidth.
Live on YouTube Works but R12 Webcast Doesn't
1. Make sure you are properly signed in to confirm your paid entry pass.
If you are not, use the FAQ & Support link.
2. If you are sure you are signed into the
payment system there may be a problem with your internet browser. In particular, older versions of Internet Explorer may not work with newer HD video streams. Try downloading and installing Chrome, Firefox, or IE 11, or on Apple, update Safari.
3. Try clearing your browser's cache.
4. Lower the resolution of the video in the
If you have tried these steps without success, email R12Webcast@gmail.com or use the chat room on the video page.